Returns Policy
What is your online returns policy?
We believe strongly in our products and their quality, but if for any reason you are not satisfied, you can return the items for a full refund within 45 days of the date of purchase with your receipt.You can read more about our money-back guarantee h
I received my order but there are some items missing. What should I do?
We are very sorry to hear that you did not receive all the items you ordered. We'd like to get this sorted for you as quickly as possible. Please contact us so we can help. It will help us to resolve your issue quickly and efficiently if you have the
I received my order but the items are not what I ordered. What should I do?
We are very sorry to hear that you did not receive all the items you ordered. We'd like to get this sorted for you as quickly as possible - please contact us so that we can help. It will help us to resolve your issue quickly and efficiently if you ha
Can I return my online order instore?
It is not currently possible to return your online order instore. Please see our T&Cs page for more information around returns and refunds.
I've opened my product, can I still return it and get a refund?
We believe strongly in our products and their quality. However, if for any reason you are not satisfied with your purchase, you can return the items for a full refund within 45 days of the date of purchase with your receipt. You can use the Royal Mai
Can I return an item bought from one of your stores without a receipt?
If you've lost your receipt from an item you've bought from one of our stores, you will be able to return it to any The Body Shop® International Limited owned store. Use our Store Locator to find your nearest store. We won't be able to offer you a fu
Can I return an item I purchased instore?
We hope you like what you bought, but if you are unhappy you can return your product(s) within 45 days of the purchase date. Simply bring your product(s) into your nearest store with your receipt for a full refund. If you no longer have the receipt,
How long do I have to return an item?
We believe strongly in our products and their quality, but if for any reason you are not satisfied, you can return the items for a full refund within 45 days of the date of purchase with your receipt.
Some or all of my order is damaged, what should I do?
We're really sorry to hear that you've received your items in less-than-perfect condition. If some or all of your order is damaged, please get in touch so that we can sort it out for you. Contact us using the Contact form or call us on 0800 092 90 90
Vitamin E Intense Moisture Cream
Enriched with vitamin E and upcycled raspberry seed oil, our Vitamin E range hydrates and plumps skin with moisture - all day, every day. Our moisturisers and serums are enriched with natural-origin hyaluronic acid, and help to boost hydration while