The Body Shop UK

<div><p>We are very sorry to hear that you did not receive all the items you ordered. We&apos;d like to get this sorted for you as quickly as possible. Please <a href="https://thebodyshopintl-gb.gorgias.help/en-GB/contact" tabindex="-1" title="https://www.thebodyshop.com/en-gb/help/"><strong>contact us</strong></a> so we can help.</p><p>It will help us to resolve your issue quickly and efficiently if you have the following information ready when contacting us:</p><ul><li data-list-item-id="ee3568a8846e03b4380cf2175fd8d0509">Order number</li><li data-list-item-id="ef4f96275f2338df9883f4e137f40d8ab">Names of products that were missing</li><li data-list-item-id="e54ed1ec7b600709910529cd2a2051e89">Product quantity</li></ul></div>

We are very sorry to hear that you did not receive all the items you ordered. We'd like to get this sorted for you as quickly as possible. Please contact us so we can help. It will help us to resolve your issue quickly and efficiently if you have the

I received my order but there are some items missing. What should I do?

Returns and Refunds

Returns Policy

Love your Body Club is Back

Latest News

What happens if an item I have on subscription is discontinued?

What happens if an item is out of stock when my subscription is due?

Will I get LYBC points for my subscription orders?

Can I use an LYBC reward with my subscription?

Can I use a discount code with my subscription?

What happens if my payment is unsuccessful?

What payment methods are accepted for subscriptions?

How do I view future deliveries?

Can I get my next subscription order early?

How do I make changes to my subscription?

Can I gift a subscription to friends and family?

Subscriptions

How will you confirm my order?

How do I know if my order was completed successfully?

Can I place an order without creating an account?

How do I make changes to my order?

Can I cancel my order?

What if an item is out of stock?

Can I check if a store has a product in stock?

I have had an unexpected error when trying to complete my order, what should I do?

Do you have an app?

Where can I find your terms and conditions?

Why haven't I received an email to confirm my order?

Have I been charged for my order more than once?

Do your prices include VAT?

Can I get a VAT refund for my orders if I live in the Channel Islands?

Can I reclaim VAT if I live abroad?

Can I reclaim VAT if I live in the Isle of Man?

Why isn't my delivery address recognised when I enter it at checkout?

How can I amend my delivery address when checking out via PayPal?

Can I amend a gift message?

Do you offer a gift wrap service?

What should I include when contacting about a missing item?

Order Queries

Is there a spend limit on pre-paid debit cards?

What payment types do you take?

Can I use PayPal?

Klarna

My order was rejected but it looks like the money has still come out of my bank account?

Why was my order payment rejected?

Are my credit or debit card details saved?

Can I change my payment details once my order has been submitted?

Payment Queries

Do you offer emergency service or NHS discount?

Do you offer student discount?

Can I use two promotional codes together?

Why is my promotional code not working?

Where do I add a promotional code?

How do I know my promotional code has been applied to my order?

What is a "Gift with Purchase"?

I forgot to add my promotional code, what can I do?

Promotions

What are the shipping/delivery options for Corporate Gifts?

What are the delivery costs for Corporate Gifts?

Can I combine a Corporate Gifting/Order discount with an existing promotion or LYBC benefit?

Do you offer Corporate Gifting/Ordering?

Do you offer gift wrapping for Corporate Gifts?

Is credit available for Corporate Gifting?

Corporate Gifting

Ordering

What delivery options do you offer?

Can I change my delivery date?

Can I change my delivery address?

Do you deliver to the Channel Islands?

Can I get my order delivered to a store?

Do you deliver abroad?

Do you deliver to BFPO addresses?

Delivery Queries

Where is my order?

How can I get an update on my order?

Order Status

Delivery

What is your online returns policy?

I received my order but the items are not what I ordered. What should I do?

Can I return my online order instore?

I've opened my product, can I still return it and get a refund?

Can I return an item bought from one of your stores without a receipt?

Can I return an item I purchased instore?

How long do I have to return an item?

Some or all of my order is damaged, what should I do?

Vitamin E Intense Moisture Cream

How long will it take to get a refund?

Do you offer Money Back Guarantee?

Refunds

What is Love Your Body™ Club?

Where can I use my Love Your Body™ Club membership?

Is there a minimum age requirement to join Love Your Body™ Club?

How do I get my Love Your Body™ Club points?

Can I earn Love Your Body™ Club points on purchases where I'm using promotional offers?

Is Love Your Body™ Club free to join?

Can I earn Love Your Body™ Club points on all purchases?

As a Love Your Body™ Club member, will I get a membership card?

About Love Your Body™ Club

Is there a minimum amount I need to spend to use my Love Your Body™ Club vouchers?

I signed up to Love Your Body™ Club online, how do I earn points in store?

I signed up to Love Your Body™ Club in store. How do I activate my account online?

How do I join your Love Your Body™ Club?

Joining Love Your Body™ Club

When will my points be added to my account?

How do I redeem my Love Your Body™ Club voucher?

How can I access my Love Your Body™ Club points balance?

How do I redeem my £5 birthday Love Your Body™ Club Reward?

Can I use my Love Your Body™ Club card in conjunction with other promotions and offers?

When will my Love Your Body™ Club points expire?

Love Your Body™ Club Benefits

Love Your Body™ Club

Coconut Body Butter

Coconut Body Scrub

Coconut Body Lotion

Coconut Hand Balm

Coconut Oil Brilliantly Nourishing Pre-Shampoo Hair Oil

Coconut Body Mist

Coconut Shower Cream

Coconut Range

Tender Tonka Fragrance Mist

Tender Tonka Eau De Toilette

Tender Tonka Body Cream

Tonka Range

Passionfruit Body Mist

Passionfruit Body Scrub

Passionfruit Body Yogurt

Passionfruit Shower Gel

Passionfruit Range

Peppermint Invigorating Body Gel

Peppermint Invigorating Shower Gel

Peppermint Reviving Pumice Foot Scrub

Peppermint Invigorating Foot & Leg Mist

Peppermint Invigorating Foot Cream

Peppermint Range

Banana Truly Nourishing Shampoo Bar

Banana Truly Nourishing Hair Mask

Banana Truly Nourishing Conditioner

Banana Truly Nourishing Shampoo

Banana Range

Reusable Makeup Remover Pads

Camomile Jelly One-Step Cleanser

Camomile Gentle Eye Makeup Remover

Camomile Sumptuous Makeup Cleansing Butter

Camomile Range

Shea Moisture Restore Shampoo Bar

Shea Body Scrub

100% Shea Butter

Shea Intense Repair Hair Mask

Shea Body Lotion

Shea Body Mist

Shea Intense Repair Conditioner

Shea Intense Repair Shampoo

Shea Hand Balm

Shea Shower Cream

Shea Body Butter

Shea Range

Hemp Rescuing Face Protector

Hemp Body Mitt

Hemp Hand Scrub

Hemp Lip Rescue Stick

Hemp Body Butter

Hemp Foot Protector

Hemp Hand Protector

Hemp Range

Edelweiss Prep Essence

Edelweiss Bouncy Jelly Mist

Edelweiss Bouncy Eye Mask

Edelweiss Bouncy Sleeping Mask

Edelweiss Eye Concentrate

Edelweiss Intense Smoothing Day Cream

Edelweiss Smoothing Day Cream

Edelweiss Cleansing Concentrate

Edelweiss Liquid Peel

Edelweiss Daily Serum Concentrate

Edelweiss Range

Vitamin C Glow Sheet Mask

Vitamin C Eye Glow Serum

Vitamin C Glow Revealing Tonic

Vitamin C Overnight Glow Revealing Mask

Vitamin C Glow Revealing Microdermabrasion

Vitamin C Glow Revealing Liquid Peel

Vitamin C Glow Cleansing Polish

Vitamin C Glow Boosting Moisturiser

Vitamin C Skin Boost Instant Smoother

Vitamin C Glow Boosting Intense Moisturiser

Vitamin C Glow Revealing Serum

Vitamin C Range

Vitamin E Moisture Sleeping Mask

Vitamin E Bi-Phase Serum

Vitamin E Moisture Gel Cream

Vitamin E Eye Cream

Vitamin E Moisturising Toner

Vitamin E Cream Cleanser

Vitamin E Nourishing Night Cream

Vitamin E Gentle Face Wash

Vitamin E Moisture Day Cream

Vitamin E Range

White Musk Lover Fragrance Layering Topper

White Musk Range

Product information

About our Products

I received my order but there are some items missing. What should I do?Updated a month ago