Subscriptions
What happens if an item I have on subscription is discontinued?
If a product you have on subscription is discontinued, we will contact you ahead of time to let you know. We’ll do our best to offer you an alternative, but if we’re not able to we will need to cancel your subscription order.
What happens if an item is out of stock when my subscription is due?
We’ll email you 5 days before your next subscription order is going to be processed to let you know. If you’d like to, you can switch the item for another – just log into your account and navigate to “Subscriptions”. If you don’t want a different ite
Will I get LYBC points for my subscription orders?
Yes. Every subscription order will accrue LYBC points at the same rate as a regular order.
Can I use an LYBC reward with my subscription?
Sorry no. We're working on it but unfortunately LYBC rewards and birthday vouchers can't be used to pay for subscriptions at the moment.
Can I use a discount code with my subscription?
No. Subscriptions enjoy the benefit of being already discounted by 10%, so we don’t allow further promotional discounts to be used as well.
What happens if my payment is unsuccessful?
We will try to take payment two more times after the first unsuccessful attempt. Each retry happens 3 days after the previous attempt. If payment is unsuccessful after all 3 attempts, we will cancel the order. Please note, this does not cancel your s
What payment methods are accepted for subscriptions?
We accept card payments only for subscription orders. Alternative payment methods, such as PayPal or a buy now pay later credit scheme, are not accepted.
How do I view future deliveries?
Log into your account using the email address you used when you ordered and navigate to "Subscriptions". Your next delivery date is shown against your order.
Can I get my next subscription order early?
Yes! You can log into your account using the email address you used when you ordered and navigate to "Subscriptions". Just click the button labelled “Send now” and we’ll process your order straight away.
How do I make changes to my subscription?
For any of the following changes, log into your account using the email address you used when you ordered and navigate to “Subscriptions”, or call Customer Care on 0800 092 90 90 and we’ll take care of it for you:
Can I gift a subscription to friends and family?
Yes. Just put their name and address in the shipping address and we’ll do the rest.