Unfortunately, due to regulatory requirements, The Body Shop is unable to process online transactions over £40 for anonymous pre-paid debit cards. These cards include One4all and Teen Choice. This maximum limit is being enforced by our card processor

Unfortunately, due to regulatory requirements, The Body Shop is unable to process online transactions over &#xA3;40 for anonymous pre-paid debit cards. These cards include One4all and Teen Choice. This maximum limit is being enforced by our card processor and it is irrespective of the balance on the card.
Should you wish to pay online using an anonymous pre-paid debit card, please limit the transaction value to &#xA3;40. We apologise for any inconvenience this may cause.

Is there a spend limit on pre-paid debit cards?

When ordering online, we accept all standard Visa and Mastercard card types, as well as Apple Pay, Google Pay, PayPal and Klarna.

When ordering online, we accept all standard Visa and Mastercard card types, as well as Apple Pay, Google Pay, PayPal and Klarna.

What payment types do you take?

Yes - you can use PayPal to pay for your purchases online on both desktop and mobile. When checking out using PayPal, please be aware that the address used for your delivery will be automatically pulled through from the default address on your PayPal

Yes - you can use PayPal to pay for your purchases online on both desktop and mobileWhen checking out using PayPal, please be aware that the address used for your delivery will be automatically pulled through from the default address on your PayPal account. Please ensure that the correct address is selected in your PayPal before placing your order.For more information on how to amend your address please click <a href="https://thebodyshopintl-gb.gorgias.help/en-GB/how-can-i-amend-my-delivery-address-when-checking-out-via-paypal-4869582">here.</a>Any emails related to your order will be sent to the email address connected to your PayPal account.

Can I use PayPal?

We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. Here’s how it works:. Step 1Add products to your cart and select “Klarna” when you check out. Step 2Enter a few personal details and you’ll know instant

<h2 id="h_01J56QYXFTZ7G2WDSPFVT2JKF1">Shop now. Pay later with Klarna.</h2>
We&#x2019;re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.
Here&#x2019;s how it works:
Step 1 Add products to your cart and select &#x201C;Klarna&#x201D; when you check out
 Step 2 Enter a few personal details and you&#x2019;ll know instantly if you&#x2019;re approved
 Step 3 Klarna will send you an email confirmation and reminders when it&#x2019;s time to pay and you can manage your orders and payments in the Klarna app.
&#xA0;
Pay in 30 days
Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest or fees if you pay on time.
<ul>
<li class="wysiwyg-text-align-left">Paying after delivery allows you to try before you buy and is the easiest way to shop online.</li>
<li class="wysiwyg-text-align-left">Complete the payment in full after purchase at no added cost.</li>
<li class="wysiwyg-text-align-left">Report returns directly in our app and only pay for the items that you keep.</li>
<li class="wysiwyg-text-align-left">Not making your payment on time could affect your ability to use Klarna in the future.</li>
<li class="wysiwyg-text-align-left">Debt collection agencies are used as a last resort</li>
</ul>
Klarna&apos;s Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. <a href="https://www.klarna.com/uk/terms-and-conditions" rel="noopener noreferrer" target="_blank">T&amp;Cs apply.</a>&#xA0;
Pay in 3 instalments
Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. No interest or fees if you pay on time. Select the Klarna option and enter your debit or credit card information.
<ul>
<li class="wysiwyg-text-align-left">A new way to pay that&apos;s an alternative to a credit card.</li>
<li class="wysiwyg-text-align-left">3 instalments gives you flexibility to shop without interest or hidden fees.</li>
<li class="wysiwyg-text-align-left">Not making your payment on time could affect your ability to use Klarna in the future.</li>
<li class="wysiwyg-text-align-left">Debt collection agencies are used as a last resort.</li>
</ul>
Klarna&apos;s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status.&#xA0;<a href="https://www.klarna.com/uk/terms-and-conditions/" rel="noopener noreferrer" target="_blank">T&amp;Cs</a> and late fees apply.
Pay online or in the app
Review your latest purchases and make payments in the Klarna app or online.
<ul>
<li class="wysiwyg-text-align-left">Download the Klarna app: <a href="https://www.klarna.com/app" rel="noopener noreferrer" target="_blank">https://www.klarna.com/app </a>
</li>
<li class="wysiwyg-text-align-left">Log in online: <a href="https://app.klarna.com/login" rel="noopener noreferrer" target="_blank">https://app.klarna.com/login</a>.</li>
<li class="wysiwyg-text-align-left">Chat with customer service: <a href="https://www.klarna.com/uk/customer-service/" rel="noopener noreferrer" target="_blank">https://www.klarna.com/uk/customer-service/</a>
</li>
</ul>
Safe and secure
With Klarna, you are always covered through Klarna&#x2019;s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorized purchases.
Frequently asked questions
Visit our <a href="https://www.klarna.com/uk/customer-service/" rel="noopener noreferrer" target="_blank">FAQs&#xA0;page</a> to find out more about using Klarna.
About Klarna
At Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That&#x2019;s why our smooth checkout options give you more time and control so you can focus on the things you love.
<ul>
<li>More than 100 million shoppers are using Klarna.</li>
<li>200,000 retailers are working with us worldwide.</li>
<li>We&#x2019;re one Europe&#x2019;s largest banks and we&#x2019;ve been powering online checkouts for over 15 years.</li>
</ul>
Klarna&apos;s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status.&#xA0;<a href="https://www.klarna.com/uk/terms-and-conditions/" rel="noopener noreferrer" target="_blank">T&amp;Cs</a>&#xA0;and late fees apply.

Klarna

Don't worry, this is normal. It can take up to 5 working days for the money to be back in your account. If you experience any further problems, contact us or chat to our Customer Care team using the live chat icon.

Don&apos;t worry, this is normal. It can take up to 5 working days for the money to be back in your account.If you experience any further problems, <a href="https://thebodyshopintl-gb.gorgias.help/en-GB/contact">contact us</a> or chat to our Customer Care team using the live chat icon.

My order was rejected but it looks like the money has still come out of my bank account?

There are a few reasons why your payment may have been rejected. Please double check that you have entered your card details correctly, and ensure that the billing address on the card matches the billing address on the order you are placing. For furt

There are a few reasons why your payment may have been rejected. Please double check that you have entered your card details correctly, and ensure that the billing address on the card matches the billing address on the order you are placing.For further assistance please contact our Customer Care team on 0800 092 90 90, or by visiting the <a href="https://thebodyshopintl-gb.gorgias.help/en-GB/contact">Contact Us</a> section of the website.Please note that we are also unable to accept freight forwarding company addresses as delivery. For example Self Storage, Address Pal and Storage Wizard.

Why was my order payment rejected?

If you have an account with us and have previously made a purchase online, you will have been given the option to save your payment details. If you select yes, your payment details (excluding the CCV number) will be saved and available for you during

If you have an account with us and have previously made a purchase online, you will have been given the option to save your payment details. If you select yes, your payment details (excluding the CCV number) will be saved and available for you during checkout the next time you place an order.
Should you wish to make any changes to the payment information you have stored, this can be done in the <a href="https://www.thebodyshop.com/en-gb/login">My Account</a> area.

Are my credit or debit card details saved?

No, unfortunately you are not able to amend your payment details once your order has been submitted. If you need to cancel your order for any reason, please find more information here.

No, unfortunately you are not able to amend your payment details once your order has been submitted. If you need to cancel your order for any reason, please find more information <a href="https://thebodyshopintl-gb.gorgias.help/en-GB/can-i-cancel-my-order-4869553" title="Can I cancel my order?">here</a>.

Can I change my payment details once my order has been submitted?

The Body Shop UK

Payment Queries

Ordering

Love your Body Club is Back

Latest News

What happens if an item I have on subscription is discontinued?

What happens if an item is out of stock when my subscription is due?

Will I get LYBC points for my subscription orders?

Can I use an LYBC reward with my subscription?

Can I use a discount code with my subscription?

What happens if my payment is unsuccessful?

What payment methods are accepted for subscriptions?

How do I view future deliveries?

Can I get my next subscription order early?

How do I make changes to my subscription?

Can I gift a subscription to friends and family?

Subscriptions

How will you confirm my order?

How do I know if my order was completed successfully?

Can I place an order without creating an account?

How do I make changes to my order?

Can I cancel my order?

What if an item is out of stock?

Can I check if a store has a product in stock?

I have had an unexpected error when trying to complete my order, what should I do?

Do you have an app?

Where can I find your terms and conditions?

Why haven't I received an email to confirm my order?

Have I been charged for my order more than once?

Do your prices include VAT?

Can I get a VAT refund for my orders if I live in the Channel Islands?

Can I reclaim VAT if I live abroad?

Can I reclaim VAT if I live in the Isle of Man?

Why isn't my delivery address recognised when I enter it at checkout?

How can I amend my delivery address when checking out via PayPal?

Can I amend a gift message?

Do you offer a gift wrap service?

What should I include when contacting about a missing item?

Order Queries

Do you offer emergency service or NHS discount?

Do you offer student discount?

Can I use two promotional codes together?

Why is my promotional code not working?

Where do I add a promotional code?

How do I know my promotional code has been applied to my order?

What is a "Gift with Purchase"?

I forgot to add my promotional code, what can I do?

Promotions

What are the shipping/delivery options for Corporate Gifts?

What are the delivery costs for Corporate Gifts?

Can I combine a Corporate Gifting/Order discount with an existing promotion or LYBC benefit?

Do you offer Corporate Gifting/Ordering?

Do you offer gift wrapping for Corporate Gifts?

Is credit available for Corporate Gifting?

Corporate Gifting

What delivery options do you offer?

Can I change my delivery date?

Can I change my delivery address?

Do you deliver to the Channel Islands?

Can I get my order delivered to a store?

Do you deliver abroad?

Do you deliver to BFPO addresses?

Delivery Queries

Where is my order?

How can I get an update on my order?

Order Status

Delivery

What is your online returns policy?

I received my order but there are some items missing. What should I do?

I received my order but the items are not what I ordered. What should I do?

Can I return my online order instore?

I've opened my product, can I still return it and get a refund?

Can I return an item bought from one of your stores without a receipt?

Can I return an item I purchased instore?

How long do I have to return an item?

Some or all of my order is damaged, what should I do?

Vitamin E Intense Moisture Cream

Returns Policy

How long will it take to get a refund?

Do you offer Money Back Guarantee?

Refunds

Returns and Refunds

What is Love Your Body™ Club?

Where can I use my Love Your Body™ Club membership?

Is there a minimum age requirement to join Love Your Body™ Club?

How do I get my Love Your Body™ Club points?

Can I earn Love Your Body™ Club points on purchases where I'm using promotional offers?

Is Love Your Body™ Club free to join?

Can I earn Love Your Body™ Club points on all purchases?

As a Love Your Body™ Club member, will I get a membership card?

About Love Your Body™ Club

Is there a minimum amount I need to spend to use my Love Your Body™ Club vouchers?

I signed up to Love Your Body™ Club online, how do I earn points in store?

I signed up to Love Your Body™ Club in store. How do I activate my account online?

How do I join your Love Your Body™ Club?

Joining Love Your Body™ Club

When will my points be added to my account?

How do I redeem my Love Your Body™ Club voucher?

How can I access my Love Your Body™ Club points balance?

How do I redeem my £5 birthday Love Your Body™ Club Reward?

Can I use my Love Your Body™ Club card in conjunction with other promotions and offers?