My Details
How do I review a product?
We'd love you to to know what you think about our products! Reviews are a great way to help others know which product is right for them. To review a product you need to be logged in, so if you don't already have an account you'll need to set one up.
How can I update my preferences?
You can log in to your account at any time and amend your preferences and subscriptions. To unsubscribe from emails, you can click on the unsubscribe button at the bottom of the latest email you received, and this preference will be updated in our de
Why do I need a The Body Shop account?
You don't need to have an account to place an order, you can place an order as a guest if you'd prefer. Simply enter your email address at the checkout and you will have an option to check out as a guest, only entering the key details we need to proc
How can I set up an account online?
You can create an account from lots of pages across the website. If you're on mobile, click on the menu icon on the top left hand corner of your screen. When the menu pops up, click on the My Account icon (a body outline). On desktop? Click the My Ac
How can I delete my account?
To delete your account please Contact us, use our live chat function or call our Customer Care team on 0800 092 90 90.
Where can I find my order history?
You can log into your account at any time and amend your password. If you're on mobile, head to your account by clicking on the menu icon on the top left hand corner of your screen. When the menu pops up, click on the My Account icon (a body outline)
I forgot my password, what can I do?
Your account security is controlled by multi factor authentication, meaning you don't need a password to access your account. When logging into your account, you will be asked to enter your email. We will then send you an email containing your 6 digi
Are my personal details safe?
We take the protection of your personal information very seriously. You can check out our privacy policy for more information. If you're using a shared or public computer, it's best to log out of your account completely when you've finished shopping.
How can I change my details?
You can change your details at any time by logging in to your account and editing your profile details in the Edit Account section. Make sure you click Update Account so that your new details are saved!
I'm having trouble logging in to my account. Can you help?
We are sorry to hear your having some difficulties logging into your account. Hopefully we can resolve the issue. Why not contact our Customer Service team?. Monday - Friday 8am - 10pm. Saturday - Sunday 9am - 6pm. You can use the live chat link or u