Feedback & complaintsUpdated a month ago

At The Body Shop, we strive for excellent customer service and value all feedback. If you were particularly impressed by your experience shopping with us we'd love to hear from you!

If for any reason you are not 100% satisfied and would like to discuss this with us, please contact us as soon as possible using one of the following channels.

Customer Care Opening Hours:

Monday - Friday 8am - 10pm

Saturday - Sunday 9am - 6pm

Live Chat
Use the  icon in the righthand corner of our website.

Email
Use our Contact Us form

Telephone
0800 092 90 90 (charges may vary according to your service provider)

We will do our best to resolve all issues with you as quickly as possible. If we are unable to resolve your issue straight away, our Customer Care agents will keep you updated on the progress of your query.