Cookie policy – Help & Support (This Website)Updated a month ago
The Body Shop is fully committed to the responsible collection, use, and care of the personal information of individuals. This Cookie Policy describes the different categories of Cookies or similar technologies that may be used in connection with our Website and how you can manage them.
1. KEY TERMS
1.1 In this Cookie Policy
"we", "us", "our" or "The Body Shop" means The Body Shop International Limited, a company registered in England and Wales (company no 15859787);
"you", "your" or "customer" means any individual who visits our Website;
"personal information" means information that is about you and other individuals you may tell us about and which identifies you or those individuals; and
references to our "Website" means the website at https://thebodyshop.com.
2. WHAT ARE COOKIES?
2.1 Cookies are small data files which are placed onto the computer or mobile device that you use to browse the internet. Cookies collect and store information about the way a website or app is used, and can help integrate with other third party websites or apps. We use the term "Cookies" in this Cookie Policy to describe Cookies and other technologies that operate in a similar way (e.g. pixels and tags).
3. WHO SETS THE COOKIES?
3.1 We use a mixture of 'first-party' and 'third-party' Cookies:
First-party Cookies: These Cookies are set by the owner of the website or app.
Third-party Cookies: These Cookies are set by third parties who the owner of the website or app allows to present information. We have Cookies on our Website that are set by third parties. We use these third-party Cookies for our advertising and marketing efforts. If you have consented to the use of third-party (non-essential) Cookies, you can reject these at any time by managing your Cookie preferences.
4. HOW LONG WILL COOKIES REMAIN ON YOUR DEVICE?
4.1 We use a mixture of 'session' and 'persistent' Cookies:
Session Cookies: These Cookies only run during your browsing session and expire when your session ends (usually when you exit the browser).
Persistent Cookies: These Cookies are stored on your device for a longer period of time and in between browsing sessions. These Cookies last until they expire or are deleted by you. Most of the Cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
5. HOW DO WE USE COOKIES?
5.1 We only use 'necessary' or 'essential' Cookies on our Help & Support Website.
Strictly necessary or essential Cookies: We use strictly necessary (or essential) Cookies to make our Website work. These Cookies are set automatically when you visit our Website and are always enabled because our Website won't work properly without them. You can switch off these essential Cookies in your browser settings but you may then not be able to access all or parts of our Website (or it may not function properly, or as intended).
6. WHAT COOKIES ARE USED ON OUR WEBSITE?
6.1 Cookies play an important role in helping us to enhance the usability and performance of our Website to improve your visits. We use Cookies on our Website to ensure that the website operates efficiently
6.2 Below are the cookies that we use on our help & support website, along with additional information:
__cf_bm
The __cf_bm cookie is a cookie necessary to support Cloudflare Bot Management. As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots.
_cfuvid
The _cfuvid cookie is used by Cloudflare to distinguish individual users who share the same IP address for the purpose of enforcing rate limiting rules.
7. QUERIES
7.1 If you have any questions regarding this Cookie Policy or the way we use cookies, please contact the DPO team by email at [email protected].
8. UPDATES TO OUR COOKIES POLICY
8.1 We keep our privacy Cookie Policy under regular review. Any changes we make to this Privacy Cookie Policy in the future will be posted on this page and, where appropriate, we will give you reasonable notice of any changes.
This Cookie Policy was last updated November 2025.
327_CkPs.1.DAT.UK.pol.TBS_10.11.2025